Privacy Policy / Terms & Conditions
Formal Warranty Policy:
Call or email Faxon Firearms Customer Service before sending any product back for warranty service.
To obtain service under Faxon Firearms’ Limited Warranty, you must be the original purchaser/user of the product and you must obtain a Return Merchandise Authorization (RMA) code number from Faxon Firearms. Products must be returned to Faxon Firearms with transportation charges prepaid within 30 days of your identification of the product deficiency and must be accompanied by Faxon’s return shipping form including a description of the issues and steps taken to troubleshoot. Faxon Firearms will provide a shipping label if the issue noted is troubleshooted to be and likely caused by Faxon Firearms. All shipments to and from Faxon are via common carrier ground, unless explicitly authorized.
Please note that Faxon Firearms will only accept back Faxon Firearms product. For example, we will not accept complete receivers or assemblies with other manufacturer’s components.
Faxon Firearms will directly service repair or replacements of components purchased through dealers, distributors, or authorized third parties. However, for refunds for purchases through dealers, distributors, or third parties must be returned to the selling entity. We do not directly refund customers for the entire order value through a dealer, distributor, or third party.
While not required to take advantage of our Lifetime Guarantee, Registering your product expedites the process, should a problem arise with your product.
FAXON FIREARMS LIMITED WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT, MISUSE, ABUSE OR NEGLECT, INCLUDING, WITHOUT LIMITATION, FAILURE TO FOLLOW CLEANING AND MAINTENANCE PROCEDURES DESCRIBED IN THE PRODUCT MANUALS. FAXON FIREARMS MAKES NO WARRANTIES OTHER THAN THE LIMITED WARRANTY EXPRESSLY SET FORTH IN THE LIMITED WARRANTY CERTIFICATE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED; AND FAXON FIREARMS’ WARRANTY EXPRESSLY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES. (Some states do not allow limitations or exclusion of implied warranties, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Faxon Firearms’ limited warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction).
Faxon Firearms 4348 Le Saint Court, Fairfield, OH 45014 CustomerService@faxonfirearms.com
100% Satisfaction Return Policy. Your direct Faxon Firearms purchase is subject to your satisfaction. However, your duty is to inspect the purchase to your satisfaction within 15 days from the date of purchase. If you are not satisfied and wish to return the purchase, you must notify us within that time period (15 days). You will receive a Return Merchandise Authorization (RMA) code which you must include on the inside and outside of the package returning the product. You must have the original packaging, proof of date and amount of purchase, and you must be the original purchaser. Upon return to Faxon Firearms of the purchase, Faxon Firearms will refund to you, by credit or by payment, the original purchase price, exclusive of shipping, restocking fees, or taxes.
Three (3) Year Parts and Labor Repair Policy. Faxon Firearms will repair or replace any defective product parts and labor resulting from a manufacturing and/or design defect within three (3) years from the date of purchase. If you believe that your Faxon Firearms purchase is defective in material or workmanship, then written notice with an explanation of the claim shall be given promptly to us, but all claims for warranty service must be made within the three (3) year warranty period beginning on the date of purchase. If Faxon Firearms accepts your warranty claim, you will be given a Repair Return Authorization Code, which you must include on the inside and outside of the package returning the product. No repair or replacement of any product or part thereof shall extend the warranty period as to the entire product. No repair or replacement shall be made for any damage to a product caused by: abuse, improper use, negligence, accident, modification, failure of the user to follow the operating procedures outlined in the product manual, usage outside the U.S., use of re-loaded or non-standard ammunition, alteration, commercial use such as renting, lending, public display or performance or any other kind of distribution of the products, or failure to perform cleaning and maintenance as described in the product manual. If repair or replacement fails to remedy the defect, then, and only in such event, shall Faxon Firearms refund to you the purchase price for such product. This warranty is extended only to the original purchaser and is not transferrable.
Exclusive Remedy: Acceptance: Your exclusive remedy and Faxon Firearms's sole obligation is complying with the foregoing Refund and Repair Policies within the respective warranty periods. Purchaser's failure to make a claim as provided in this Certificate or continued use of the product shall constitute an unqualified acceptance of such product and a waiver by you of all claims thereto.
Proof of Purchase: The Purchaser's dated invoice and evidence of payment must be retained as evidence of the date of purchase and to establish warranty eligibility.
Product Registration: Registration of any product or of this limited warranty is voluntary; failure to register will not diminish any rights available under this warranty.
Disclaimer of Warranty
EXCEPT FOR THE FOREGOING WARRANTIES, FAXON FIREARMS HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE. FAXON FIREARMS HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON FAXON FIREARMS PRODUCTS OTHER THAN AS EXPRESSLY SET FORTH IN THE PRODUCT MANUAL.
Limitation of Liability
THE LIABILITY OF FAXON FIREARMS, IF ANY, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL FAXON FIREARMS BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
MODIFICATION WARNINGS
Warranty Void: Altering or modifying parts is dangerous and will void the warranty. Faxon firearms components are manufactured to perform properly with original parts as designed. Using reloaded ammunition will void your warranty. Further, failing to check headspace prior to the first firing will void your warranty.
Customer Discretion: It is your responsibility to make sure any parts you buy are made for our uppers and barrels, are installed properly, and that neither the original or replacement parts are altered or changed. If you are not comfortable installing these components, please consult with a local gunsmith.